Once you place your order online, you will receive a digital proof via email within 24 hours. Once that is approved, we move straight to production and ship within 2 weeks.

If you have a sepecific date that you want these for, and you want us to wait on production to optimize freshness, place your order like normal and email us at hello@custombeans.com to let us know when you would prefer them to ship. We will hold off on production until the week before.

If you need them faster than 2 weeks, please email us at hello@custombeans.com before placing your order and we will see what rush timelines are available. 

We work directly with an award-winning local roaster in our hometown of Charlotte, NC.

Our roasting partner only sources the highest quality beans from farms that pay their workers a fair and honest wage. These farms follow sustainable farming practices designed to protect the environment and surrounding areas.

Minimums differ by product but for our flagship product (12 oz. bags of coffee), the miminum order is 12 bags.

But don't forget, the more you buy, the more you save per unit!

After approving your mockups, no changes can be made to your order.

Please make sure you are happy with all of your mockups and that the order details and items quantities are correct.

Yes. Our team will always send a mockup before any products are produced. No changes may be made to your order after you have approved artwork.

After approving your mockups, no changes can be made to your order.

Please make sure you are happy with all of your mockups and that the order details and items quantities are correct.

Yes. Our team will always send a mockup before any products are produced. No changes may be made to your order after you have approved artwork.

We require logos in a vector format (.ai, .svg or .eps) in order to get your order into production. If you do not have a vector file available, we can vectorize it for you for a $35 fee.

Yes, this makes the process easier if (and when 😉) you place a reorder with us in the future.

Yes we are happy to blind ship upon request. Please email these requests to hello@custombeans.com 

Our current lead time is ~2 weeks for most projects. Your items will be shipped directly to you as they are completed. If you ordered multiple items, these may arrive as separate shipments.

We will communicate if production hits an unexpected snag that will cause your order to be late. For example: if a supplier has run out of stock on an item and will do our best to find a comparable item for you to approve to maintain the original timeline. If shipping delays or mishaps cause your order to be late or arrive damaged, we will work with you and the shipping company to resolve the issue as best we can.

We typically ship via USPS or UPS, dependent upon the box size/weight, final destination and urgency. We cannot use 3rd party shipping accounts for your order at this time.

Yes. At checkout, you have full control over the shipping address. Shipping costs will vary by box size/weight and final destination.

If you’d like for certain items to go to different locations, please check out with your main/preferred address. Then send us an email to hello@custombeans.com with the request to split shiping along with quantities by location. 

We will then send you a separate invoice to cover the split shipping costs. There is a separate $15 fee per additional location for split shipping requests.

While we hope this is not the case with any client, we handle this situation on a case by case basis. If you have any questions or concerns with your order, please email hello@custombeans.com  with your concerns and we will be in touch. If you placed your order through our website, please include the order number in your email.